Current Fees

Morning Session – Permanent $21.00*
Morning Session – Casual $23.00*

Afternoon Session – Permanent $31.50*
Afternoon Session – Casual $33.50*

Other Fees

• Special Events: Families will be notified
• Dishonour Fee: If direct debit is declined, families will be notified by SCECS that a family deposit may be debited and bank fees charged.
• No notification of child’s absence: Daily Rate will be applied

Late Fee For Pick-Ups After Service Closing Time

• • 0-15 minutes late: $20.00
  • Every 5 minutes thereafter: $10.00

*Fees are subject to change, however, you will be notified in writing two weeks prior to any fee changes.

Absent Children Fees

When booking your child into After School Care, it is important to select your days carefully as there are NO REFUNDS. This is due to the Centre organising staff, and ensuring sufficient supervision is in place. If your family feels they have a unique circumstance that should consider a refund or part thereof, you may place your request in writing to staff. Your letter should explain the details of your circumstances and may be mailed or handed to Centre Staff to be addressed at the next meeting. It will be left to the discretion of the Committee, and your family will be notified in writing of their decision.

No Charge for Public Holidays

If a public holiday falls on the day of a permanent booking that you hold, you will NOT be charged for this day.

Pupil Free Day/Staff Development Days & Strike Fee

During any term, there is the possibility of Pupil Free days and/or school closure. The Centre may or may not be open on these days and families will be notified in advance.

Child Care Subsidy

All families are eligible to apply for Child Care Subsidy (CCS). It is income tested and usually paid directly to the childcare services to reduce the fees that eligible families pay. Families can apply for the CCS online or in person through Centrelink. Once you have contacted Centrelink, you will need to provide the centre with your Parent and Child Customer Reference Number (CRN) to claim CCS.

Centrelink Office. Ph: 13 61 50.

When registering with Centrelink please quote the following provider number:

Centre name: SCECS OSHC Our Lady of the Assumption North Strathfield
CCS Service ID: 190 032 673V

Fees – Direct Debit

All fees are paid by Direct Debit. Fees are paid fortnightly in advance. Payments will be debited from the family’s nominated account, or as otherwise advised. Strict regulations are followed to ensure that this information is confidential. At the beginning of each term, a notice will be emailed to families, outlining the dates that the Direct Debit will be processed.

Please ensure you have sufficient funds in your account to cover your fortnightly childcare fees. If you have insufficient funds when your Direct Debit is due, please contact the Centre in writing by close of business on the Wednesday of the Direct Debit week. Direct Debit rejections incur a dishonour fee payable by the parent (see current Schedule of Fees above).

SCECS fortnightly Direct Debit payment system is designed to make payments easy.

Download the 2022 SCECS Direct Debit Calendar here

Need to change your payment details?
To update your nominated bank account or credit card details for direct debit payments, please send your updated details to the SCECS Management Team at scecs@syd.catholic.edu.au

Late Payments & Termination of Placement

Parents are encouraged to discuss any difficulties they may have in paying fees with staff, who will discuss the matter with the SCECS Coordinator. Applications for arrangements in the event of financial hardship should be made to SCECS in writing. If no previous arrangements have been made regarding late payment of fees, SCECS is entitled to terminate the child’s placement after giving one week’s written notice.

In the event that fees are late due to direct debits being declined because of insufficient funds, SCECS will send one reminder email. At the end of two weeks, the child’s placement will be ended and the family’s deposit debited.
In the event of reminder letters being issued more than twice in any 2 month period, SCECS reserves the right to terminate a placement without further reminders.

Invoice / Statements

After School invoice/statements are emailed fortnightly

• New to SCECS? Register below to enrol your child

  *Please note: this application does not work on any smartphone/tablet device.  We recommend you complete the enrolment process on a desktop.

  *Can’t finish the enrolment in one session? Remember to Click ‘Save & Close’, to save your entered data, so you can come back and complete the enrolment form at a more convenient time.

  Step 1

  To enrol, visit ‘My Family Lounge‘ and select ‘Register’

  Step 2

  Login details will be emailed to your nominated email address (check your spam).
  Follow the link within the email to log into your ‘My Family Lounge’ account.

  Step 3

  Complete your child’s enrolment form online – don’t forget to click on ‘Submit‘.

  Step 4

  To make a permanent booking select ‘Booking Request’.

  For permanent bookings: We will email you an ‘offer’, once your ‘booking request’ is confirmed.  Simply accept the offer to confirm your spot.

  For casual bookings: Once you have submitted your enrolment online, the next contact you need to make is when you require a casual booking. You can book in your casual days via the ‘My Family Lounge’ App or text or call the service mobile and wait for confirmation to confirm your booking has been received.

  Step 5

  To download the App go to Google Play or App Store.

  Already enrolled with SCECS?

  Click on the below icon to sign in

  

  Need some help?

  Please view our Frequently Asked Questions for help with My Family Lounge

  or

  You can contact Head Office on 9568 8628 or visit myfamilylounge.com.au website for a helpful guide.

  Frequently Asked Questions

  How do I make a booking?

  It is recommended that you use a computer to make a booking rather than a phone or other mobile device.

  Go to the SCECS website www.scecs.nsw.edu.au

  • Click on Our Services,

  select School Age and then

  select your service i.e. SCECS OSHC Mosman.

  Select Booking Request/Enrol Now

  • On that first page there is information providing step by step instructions.
  • Once you have familiarised yourself with these steps:
  • Click on to the link for My Family Lounge

  register to create an account

  This registration will generate an email and be sent to your email address

  • Follow instructions on the email.
  • You will be asked to create a password (please save for future use). You can now login.

  Enrolment Form

  • Once the above steps have been completed you can now complete Enrolment Form.
  • This form is completed online by logging into My Family Lounge, QK Enrol. This step needs to be completed for each child.
  • Please ensure Direct Debit Details are included as part of the enrolment process.

  Permanent Bookings

  Permanent bookings can be made:

  1. log into My Family Lounge –
  2. select QK Enrol
  3. select Booking Request
  4. complete the details of your booking including days required and the start date
  5. You will receive an ‘offer’ from SCECS via email
  6. Follow the link in the email to Accept or Decline this offer

  Casual Bookings

  Casual bookings can be made 3 ways:

  1. by using the My Family Lounge app on your mobile device
  2. by texting the Coordinator on the service mobile/or sending an email to the service email address.

  Can I save a partially completed Enrolment Form and come back to it later?

  Yes, simply select ‘save and close’ on the left hand side of the screen.

  I have completed the enrolment form but it will not submit

  All the mandatory fields of the enrolment form are marked with a red asterix. If any of these are incomplete you will not be able to submit the form. There will be a red banner message at the top of the page giving you instructions on the field/s that are incomplete in addition to the written text of these fields appearing in red on the form to guide you.

  Common Errors

  • All phones numbers must be 10 digits.
  • There must be at least ONE number in the mobile phone field, if for example an emergency contact only has a landline please add this number to the mobile number field, including the area code.
  • Be sure to select a Cultural Background other than ‘Not Stated’
  • Be sure to select a ‘Primary Language’ & ‘Secondary Language’.
  • Ensure all permissions/questions are answered by ticking the checkbox.

  I've forgotten my password. Do I have to contact the centre?

  No you can manage this yourself. On the log in screen simply enter your email address and press ‘Forgotten Password’. You will receive an email prompting you to create a new password.

  Is there a time limit to complete the registration process?

  Yes, if you are registering a new account you have 7 days to complete the registration process. If you are resetting your password you have 1 day.

  I have registered with My Family Lounge but have not made a booking yet.

  If you are returning to my family lounge, click on QK Enrol on the top right hand side of the screen to complete the enrolment form or make a booking.

  When I try to register in My Family Lounge I am told that my email address is already registered.

  This occurs if your details are stored with Qikkids form a prior child care service. On the log in screen simply enter your email address and press ‘Forgotten Password’. You will receive an email prompting you to create a new password.

  When I login in to My Family Lounge I can only see a previous child care service rather than SCECS.

  You will need to clear your computer History and Cache and then you can log into QK Enrol through the Widget on the SCECS website www.scecs.nsw.edu.au. Please see the guide below for more information on clearing your history and Cache:  How to Clear My Cache

  Can I update my email address and password myself?

  Yes, you manage your own account by logging into My Family Lounge and pressing ‘Change’ for your Name, Email, Email Settings and Password.

  When can I make a casual booking?

  Casual bookings via the My Family Lounge app can be made up to 9 weeks in advance and up to 22 hours prior to the session. For urgent requests within this time please text the service mobile and the Coordinator with confirm your booking.

  I received an offer for a permanent booking but it has expired

  You have two options:

  1. Create a new booking request. The team will send you a new offer to accept.
  2. Contact SCECS on 02 9568 8628 and we will extend the current offer for you to confirm.

  What can I use the My Family Lounge app for?

  The phone app can be used for making casual bookings or advising that your child will be absent. Only families who have registered with My Family Lounge and completed an Enrolment via QK Enrol can use the app.

  How much notice do I need to give if I want to cancel a permanent booking?

  We require 2 weeks’ notice if you would like to cancel a booking or drop a day.

  How do I cancel or change a permanent booking?

  Permanent bookings can be cancelled by emailing the service email address, giving two weeks’ notice.

  I do not have easy access to a computer and would prefer to complete a paper copy of the Enrolment Form

  Yes, you can do this. Please email SCECS for a copy.

  Do I need to print and sign the Enrolment Form?

  No, agreeing to the conditions at the end of the enrolment form constitutes an electronic signature.

  Answer not here? Contact us

  SCECS Central Administration: 9568 8628 or scecs@syd.catholic.edu.au

  Hours: 9:00am – 5:00pm

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• ENROLMENTS & BOOKINGS

  Questions about your new or existing enrolment, booking or information about My Family Lounge?

  Click here for answers to your questions about your online booking, enrolment & My Family Lounge.

  My child is absent today, what should I do?

  It is important to notify the staff if your child will be absent. If the child will be absent from the centre for an extended period of time e.g. more than a week, notification is required in advance and in writing. You can leave a voicemail or text during the day if you are unable to contact the staff during Centre hours. Staff must be notified before 9:30 am on the day that your child is booked in.

  Should I register even though I may not use the service?

  It’s FREE to register and then you have peace of mind.

  SCECS uses Qikkids Child Care Management System.  As the enrolment process can take time, it is highly recommended that all families register.  In cases of emergencies where you require care, your child will be registered are ready to attend.  If your child is not pre-registered and enrolment has not been confirmed, you will not be able to use the service.

  Do you cater for casual enrolments and what notice period do you require?

  Yes, casual bookings can be made via the ‘My Family Lounge‘ app up to 5:00pm the working day prior. If the need is last minute, families can email, text or phone the Service Coordinator who will be able to confirm the booking, as long as we are able to operate within the legislated staffing ratios we have for that day.

  Will the number of students attending before and after school be capped?

  Yes, each service is licensed to operate a certain number of places per session. SCECS is capped based on that license.

  Will you offer vacation care onsite?

  Yes, if there is sufficient demand from families. SCECS will survey the parent community each term, to determine how many families require vacation care for the next holiday period.

  How will my child’s care plan be continued with SCECS?

  Every child is unique and our Educators make it their priority to know each child well and cater for their needs and interests. Please contact our Head Office Support Team prior to enrolling your child so that we can ensure all plans are in place ensure a smooth transition.

  FEES & HOURS

  What are the operational hours?

  The hours of operations and fees can be found on your school’s OSHC home page.  Please follow this link to find your service for up to date information.

  If you require further assistance, please contact our Head Office Support on 02 9568 8628 or scecs@syd.catholic.edu.au.

  CHILD CARE SUBSIDY (CCS)

  Will we still be eligible to receive Child Care Subsidy (CCS)?

  Yes, SCECS is an approved Australian child care provider. CCS is paid directly to SCECS to be passed on to eligible families as a fee reduction. Families make a co-contribution to their child care fees and pay to the SCECS the difference between the fee charged and the subsidy amount (also called the out of pocket fee).

  PROGRAMS & ROUTINES

  What daily routine and types of activities can our children expect?

  An example of the daily routine can be found here: https://scecs.nsw.edu.au/daily-program/

  We will be working with the children and families to develop a new and exciting program to ensure that we capture their specific interests and make their time at SCECS lots of fun.

  Do you provide homework support?

  Yes, we understand that time at home is precious and to support our families, we set up a well-resourced space and allow time in our afternoon routine for homework. We work together in partnership with the parents and to support your child’s homework needs.

  What is the quality of SCECS vacation care program?

  The programs our qualified educators provide are specifically designed with each child and service in mind – you won’t find the same program at each service.  A new program is revised each vacation period, keeping it new and exciting. We offer a variety of activities including games, drama, physical activity & sport, cooking, art & craft, STEAM activities, gardening, bowling, bike riding/scootering, movie days, picnics, just to name a few.

  STAFFING & RATIOS

  How will you ensure the safety of our children?

  At SCECS, safety of our children, staff and families is our number one concern.  The Educator to Child ratio of 1:15 for OSHC services applies in NSW.  This ratio means that for every 15 children in an OSHC service, there needs to be 1 Educator available. For example, for 30 children, 2 Educators working directly with the children.

  Our staff will be supervising at all times to ensure the safety of all. Risk assessments will be completed to ensure that any risks have been mitigated.

  Our Statement of Committment to Child Safety:

  SCECS is a Child Safe Organisation dedicated to the Protection of every child in our care. SCECS aims to create environments where children’s safety and wellbeing is the centre of thought, values and actions. This framework is underpinned by the United Nations Convention on the rights of Children and aims to ensure that every child’s safety and wellbeing is maintained.  View our SCECS Child Safe Organisation Framework.

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